HOUSE RULES

Yes! CORE CREDITS auto-pay memberships are monthly auto-pay memberships for HOC Pilates classes. Your CORE CREDITS auto-pay membership will automatically renew on the same day each month. Your monthly cycle date is determined by your first attendance of an HOC Pilates class under your CORE CREDITS auto-pay membership. You're able to cancel your CORE CREDITS auto-pay membership or upgrade to a higher CORE CREDITS auto-pay membership at any time. Any lower CORE CREDITS auto-pay membership change will be applied to your upcoming cycle. You can change your CORE CREDITS auto-pay membership in your Account settings.

You’ll typically use between 8 credits to 10 credits per HOC Pilates class though it ranges from 8 credits to 13 credits per HOC Pilates class.

You’ll need to have enough credits in your account to book an HOC Pilates class. Any unused credits in your CORE CREDITS auto-pay membership will roll over to the next month only. 

Please note CORE CREDITS auto-pay memberships and CORE PLUS credits can only be used for HOC Pilates classes. They cannot be used for private training listed under Appointments and/or HEALING HOUSE. If we add a class that is not currently listed on our HOC Pilates class schedule, we’ll announce in Announcements on our app if CORE CREDITS auto-pay memberships and CORE PLUS credits can be used for that class.

CORE CREDITS auto-pay memberships have no cash value or any other value outside of HOC and are not redeemable for cash. CORE CREDITS auto-pay memberships and CORE PLUS credits do not operate or serve as stored value in any way. You may not transfer, trade, gift and/or otherwise exchange CORE CREDITS auto-pay memberships and CORE PLUS credits. We have gift cards you can purchase, but CORE CREDITS auto-pay memberships and CORE PLUS credits cannot be transferred, traded, gifted, and/or otherwise exchanged. HOC gift cards and CORE CREDITS auto-pay memberships and CORE PLUS credits are not the same thing. Unlike CORE CREDITS auto-pay memberships and CORE PLUS credits, HOC gift cards never expire. 

By initiating a CORE CREDITS auto-pay membership, you authorize HOC to charge you for your auto-pay membership, including the reoccurring monthly auto-pay membership fee at the then current rates, which are subject to change.

If you currently have a CORE CREDITS auto-pay membership, and you’ve used up your credits before your cycle date, you can buy CORE PLUS credits. You can also upgrade to a higher CORE CREDITS membership at any time (if you have a 45 credit or 75 credit CORE CREDITS auto-pay membership).

Your CORE CREDITS auto-pay membership automatically renews on the same day each month. Your monthly cycle date is determined by your first attendance of an HOC Pilates class under your CORE CREDITS auto-pay membership. Any unused credits will roll over to the next month only. 

Any lower CORE CREDITS auto-pay membership change will be applied to your upcoming cycle. You're able to cancel your membership at any time. You can change your CORE CREDITS auto-pay membership in your Account settings.

CORE PLUS credits are additional credits or credits outside of a CORE CREDITS auto-pay membership which you can buy to book an HOC Pilates class. If you buy CORE PLUS credits, and you’re enrolled in a CORE CREDITS auto-pay membership, your CORE CREDITS auto-pay membership does not change. CORE PLUS credits are only additional credits to add more credits to your account or for you to buy without a CORE CREDITS auto-pay membership. 

For CORE PLUS, you can buy 10 credits, 25 credits, 50 credits or 75 credits. You’ll typically use between 8 credits to 10 credits per HOC Pilates class though it ranges from 8 credits to 13 credits per HOC Pilates class. Any unused CORE PLUS credits expire after two months.

Please note CORE CREDITS auto-pay memberships and CORE PLUS credits can only be used for HOC Pilates classes. They cannot be used for private training listed under Appointments and/or HEALING HOUSE. If we add a class that is not currently listed on our HOC Pilates class schedule, we’ll announce in Announcements on our app if CORE CREDITS auto-pay membership and CORE PLUS credits can be used for that class.

CORE CREDITS auto-pay memberships and CORE PLUS credits have no cash value or any other value outside of HOC and are not redeemable for cash. CORE CREDITS auto-pay memberships and CORE PLUS credits do not operate or serve as stored value in any way. You may not transfer, trade, gift and/or otherwise exchange CORE CREDITS auto-pay memberships and CORE PLUS credits. We have gift cards you can purchase, but CORE CREDITS auto-pay memberships and CORE PLUS credits cannot be transferred, traded, gifted, and/or otherwise exchanged. HOC gift cards and CORE CREDITS auto-pay memberships and CORE PLUS credits are not the same thing. Unlike CORE CREDITS auto-pay memberships and CORE PLUS credits, HOC gift cards never expire. 

By initiating a CORE CREDITS auto-pay membership, you authorize HOC to charge you for your CORE CREDITS auto-pay membership, including the reoccurring monthly auto-pay membership fee at the then current rates, which are subject to change.

You’re always welcome to buy any plans (outside of CORE CREDITS auto-pay memberships and CORE PLUS credits). All credits and plans are listed on our BUY page in our app and PRICING page on our website. 

The number of credits needed to book an HOC Pilates class can vary. You’ll typically use between 8 credits to 10 credits per HOC Pilates class though it ranges from 8 credits to 13 credits per HOC Pilates class. The off peak and/or new HOC Pilates classes will typically have the lower range of credits while the HOC Pilates classes at peak hours and/or that are popular will have the higher range of credits. We encourage you to book in advance if you want to book an HOC Pilates class at peak hours and/or that is popular.

If you’re currently enrolled in a CORE CREDITS auto-pay membership, any unused credits roll over to the next month only. If you have purchased CORE PLUS credits, any unused CORE PLUS credits expire after two months. 

You’ll typically use between 8 credits to 10 credits per HOC Pilates class though it ranges from 8 credits to 13 credits per HOC Pilates class. You’ll need to have enough credits in your account to book an HOC Pilates class. 

Please note CORE CREDITS auto-pay memberships and CORE PLUS credits can only be used for HOC Pilates classes. They cannot be used for private training listed under Appointments and/or HEALING HOUSE. If we add a class that is not currently listed on our HOC Pilates class schedule, we’ll announce in Announcements on our app if CORE CREDITS auto-pay memberships and CORE PLUS credits can be used for that class. 

CORE CREDITS auto-pay memberships have no cash value or any other value outside of HOC and are not redeemable for cash. CORE CREDITS auto-pay memberships and CORE PLUS credits do not operate or serve as stored value in any way. You may not transfer, trade, gift and/or otherwise exchange CORE CREDITS auto-pay memberships and CORE PLUS credits. We have gift cards you can purchase, but CORE CREDITS auto-pay memberships and CORE PLUS credits cannot be transferred, traded, gifted, or otherwise exchanged. HOC gift cards and CORE CREDITS auto-pay memberships and CORE PLUS credits are not the same thing. Unlike CORE CREDITS auto-pay memberships and CORE PLUS credits, HOC gift cards never expire.

CORE CREDITS and CORE PLUS are credits you can buy to book HOC Pilates classes. Please note the number of credits needed to book an HOC Pilates class can vary. You’ll need to have enough credits in your account to book an HOC Pilates class. We have plenty of options for you to book a class!

CORE CREDITS are auto-pay memberships which you can buy 45 credits, 75 credits or 95 credits. Any unused credits will roll over to the next month only. If you’ve used up your credits before your cycle date, you can buy CORE PLUS credits.

CORE PLUS are additional credits or credits outside of an auto-pay membership which you can buy to book an HOC Pilates class. You can buy 10 credits, 25 credits, 50 credits or 75 credits. Any unused CORE PLUS credits expire after two months.

You’ll typically use between 8 credits to 10 credits per HOC Pilates class though it ranges from 8 credits to 13 credits per HOC Pilates class.

Please note CORE CREDITS and CORE PLUS can only be used for HOC Pilates classes. They cannot be used for private training listed under Appointments and/or HEALING HOUSE. If we add a class that is not currently listed on our HOC Pilates class schedule, we’ll announce in Announcements on our app if CORE CREDITS and CORE PLUS can be used for that class.

You’re always welcome to buy any plans (outside of CORE CREDITS and CORE PLUS). All credits and plans are listed on our BUY page in our app and PRICING page on our website. 

If you need more information or have any questions, please email Paula at paula@houseofcore.com.