Privacy Policy

This Privacy Policy describes how houseofcore.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at dru@houseofcore.com or by mail using the details provided below:

House of Core, 131 South Barrington Place, Suite 100, Los Angeles CA 90049, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify and booking service Walla.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify and booking service Walla.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Customer support information
    • Purpose of collection:
    • Source of collection:
    • Disclosure for a business purpose:
    • Personal Information collected: 
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
    • Disclosure for a business purpose: 
    • Personal Information collected: 

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We may use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous

    • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

      Selling Personal Information

      Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

       

      CCPA

      If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]

      If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

      Cookies

      A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

      We use the following cookies to optimize your experience on our Site and to provide our services.

      Cookies Necessary for the Functioning of the Store

      Name Function Duration
      _ab Used in connection with access to admin. 2y
      _secure_session_id Used in connection with navigation through a storefront. 24h
      _shopify_country Used in connection with checkout. session
      _shopify_m Used for managing customer privacy settings. 1y
      _shopify_tm Used for managing customer privacy settings. 30min
      _shopify_tw Used for managing customer privacy settings. 2w
      _storefront_u Used to facilitate updating customer account information. 1min
      _tracking_consent Tracking preferences. 1y
      c Used in connection with checkout. 1y
      cart Used in connection with shopping cart. 2w
      cart_currency Used in connection with shopping cart. 2w
      cart_sig Used in connection with checkout. 2w
      cart_ts Used in connection with checkout. 2w
      cart_ver Used in connection with shopping cart. 2w
      checkout Used in connection with checkout. 4w
      checkout_token Used in connection with checkout. 1y
      dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
      hide_shopify_pay_for_checkout Used in connection with checkout. session
      keep_alive Used in connection with buyer localization. 2w
      master_device_id Used in connection with merchant login. 2y
      previous_step Used in connection with checkout. 1y
      remember_me Used in connection with checkout. 1y
      secure_customer_sig Used in connection with customer login. 20y
      shopify_pay Used in connection with checkout. 1y
      shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
      storefront_digest Used in connection with customer login. 2y
      tracked_start_checkout Used in connection with checkout. 1y
      checkout_one_experiment Used in connection with checkout. session

      Reporting and Analytics

      Name Function Duration
      _landing_page Track landing pages. 2w
      _orig_referrer Track landing pages. 2w
      _s Shopify analytics. 30min
      _shopify_d Shopify analytics. session
      _shopify_s Shopify analytics. 30min
      _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
      _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
      _shopify_y Shopify analytics. 1y
      _y Shopify analytics. 1y
      _shopify_evids Shopify analytics. session
      _shopify_ga Shopify and Google Analytics. session

       

      The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

      You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

      Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

      Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

      Do Not Track

      Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

      Changes

      We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

      Complaints

      As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

      If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/

      Last updated: 12/1/22

      CHECK OUT OUR HOUSE RULES AND GET BOOKING NOW!

      HOUSE CLASSES

      HOUSEBOUND

      At least 2 pieces of equipment & 3 props are used for HOUSEBOUND classes

      FIREHOUSE: 20 min for core, 20 min for lower body & 10 min for upper body

      MADHOUSE: 30 min for core, 15 min for lower body & 5 min for upper body

      HOUSEBURNER: 15 reps & 5 count holds for each exercise

      HARDCORE: Countdown from 8, 6, 4, 2 for each exercise

      POWERHOUSE: A combination of HARDCORE and HOUSEBURNER

      HOUSEHUNTER 

      Here are some classes if you want a little extra and for targeted areas

      SMOKEHOUSE65: FIREHOUSE plus add’l 15 min of core

      BOOTYHOUSE: Booty and core

      CORESCULPT: Arms and core

      BOUNCYHOUSE: Use of the jumpboard, includes cardio

      CUSTOMHOUSE: All stretching and lengthening and uses the tower

      MEMBERSHIPS & PACKAGES

      Learn more about Memberships, Packages, Private and Duet Sessions rules.

      Learn more

      CORE CREDITS

      Learn more about our NEW CORE CREDIT Memberships of 45 credits, 75 credits or 95 credits.

      LEARN MORE

      CORE PLUS

      Learn more about our CORE PLUS credits Packages of 10 credits, 25 credits, 50 credits or 75 credits.

      LEARN MORE

      FAQs

      Yes! CORE CREDITS auto-pay memberships are monthly auto-pay memberships for HOC Pilates classes. Your CORE CREDITS auto-pay membership will automatically renew on the same day each month. Your monthly cycle date is determined by your first attendance of an HOC Pilates class under your CORE CREDITS auto-pay membership. You're able to cancel your CORE CREDITS auto-pay membership or upgrade to a higher CORE CREDITS auto-pay membership at any time. Any lower CORE CREDITS auto-pay membership change will be applied to your upcoming cycle. You can change your CORE CREDITS auto-pay membership in your Account settings.

      You’ll typically use between 8 credits to 10 credits per HOC Pilates class though it ranges from 8 credits to 13 credits per HOC Pilates class.

      You’ll need to have enough credits in your account to book an HOC Pilates class. Any unused credits in your CORE CREDITS auto-pay membership will roll over to the next month only. 

      Please note CORE CREDITS auto-pay memberships and CORE PLUS credits can only be used for HOC Pilates classes. They cannot be used for private training listed under Appointments and/or HEALING HOUSE. If we add a class that is not currently listed on our HOC Pilates class schedule, we’ll announce in Announcements on our app if CORE CREDITS auto-pay memberships and CORE PLUS credits can be used for that class.

      CORE CREDITS auto-pay memberships have no cash value or any other value outside of HOC and are not redeemable for cash. CORE CREDITS auto-pay memberships and CORE PLUS credits do not operate or serve as stored value in any way. You may not transfer, trade, gift and/or otherwise exchange CORE CREDITS auto-pay memberships and CORE PLUS credits. We have gift cards you can purchase, but CORE CREDITS auto-pay memberships and CORE PLUS credits cannot be transferred, traded, gifted, and/or otherwise exchanged. HOC gift cards and CORE CREDITS auto-pay memberships and CORE PLUS credits are not the same thing. Unlike CORE CREDITS auto-pay memberships and CORE PLUS credits, HOC gift cards never expire. 

      By initiating a CORE CREDITS auto-pay membership, you authorize HOC to charge you for your auto-pay membership, including the reoccurring monthly auto-pay membership fee at the then current rates, which are subject to change.

      If you currently have a CORE CREDITS auto-pay membership, and you’ve used up your credits before your cycle date, you can buy CORE PLUS credits. You can also upgrade to a higher CORE CREDITS membership at any time (if you have a 45 credit or 75 credit CORE CREDITS auto-pay membership).

      Your CORE CREDITS auto-pay membership automatically renews on the same day each month. Your monthly cycle date is determined by your first attendance of an HOC Pilates class under your CORE CREDITS auto-pay membership. Any unused credits will roll over to the next month only. 

      Any lower CORE CREDITS auto-pay membership change will be applied to your upcoming cycle. You're able to cancel your membership at any time. You can change your CORE CREDITS auto-pay membership in your Account settings.

      CORE PLUS credits are additional credits or credits outside of a CORE CREDITS auto-pay membership which you can buy to book an HOC Pilates class. If you buy CORE PLUS credits, and you’re enrolled in a CORE CREDITS auto-pay membership, your CORE CREDITS auto-pay membership does not change. CORE PLUS credits are only additional credits to add more credits to your account or for you to buy without a CORE CREDITS auto-pay membership. 

      For CORE PLUS, you can buy 10 credits, 25 credits, 50 credits or 75 credits. You’ll typically use between 8 credits to 10 credits per HOC Pilates class though it ranges from 8 credits to 13 credits per HOC Pilates class. Any unused CORE PLUS credits expire after two months.

      Please note CORE CREDITS auto-pay memberships and CORE PLUS credits can only be used for HOC Pilates classes. They cannot be used for private training listed under Appointments and/or HEALING HOUSE. If we add a class that is not currently listed on our HOC Pilates class schedule, we’ll announce in Announcements on our app if CORE CREDITS auto-pay membership and CORE PLUS credits can be used for that class.

      CORE CREDITS auto-pay memberships and CORE PLUS credits have no cash value or any other value outside of HOC and are not redeemable for cash. CORE CREDITS auto-pay memberships and CORE PLUS credits do not operate or serve as stored value in any way. You may not transfer, trade, gift and/or otherwise exchange CORE CREDITS auto-pay memberships and CORE PLUS credits. We have gift cards you can purchase, but CORE CREDITS auto-pay memberships and CORE PLUS credits cannot be transferred, traded, gifted, and/or otherwise exchanged. HOC gift cards and CORE CREDITS auto-pay memberships and CORE PLUS credits are not the same thing. Unlike CORE CREDITS auto-pay memberships and CORE PLUS credits, HOC gift cards never expire. 

      By initiating a CORE CREDITS auto-pay membership, you authorize HOC to charge you for your CORE CREDITS auto-pay membership, including the reoccurring monthly auto-pay membership fee at the then current rates, which are subject to change.

      You’re always welcome to buy any plans (outside of CORE CREDITS auto-pay memberships and CORE PLUS credits). All credits and plans are listed on our BUY page in our app and PRICING page on our website. 

      The number of credits needed to book an HOC Pilates class can vary. You’ll typically use between 8 credits to 10 credits per HOC Pilates class though it ranges from 8 credits to 13 credits per HOC Pilates class. The off peak and/or new HOC Pilates classes will typically have the lower range of credits while the HOC Pilates classes at peak hours and/or that are popular will have the higher range of credits. We encourage you to book in advance if you want to book an HOC Pilates class at peak hours and/or that is popular.

      If you’re currently enrolled in a CORE CREDITS auto-pay membership, any unused credits roll over to the next month only. If you have purchased CORE PLUS credits, any unused CORE PLUS credits expire after two months. 

      You’ll typically use between 8 credits to 10 credits per HOC Pilates class though it ranges from 8 credits to 13 credits per HOC Pilates class. You’ll need to have enough credits in your account to book an HOC Pilates class. 

      Please note CORE CREDITS auto-pay memberships and CORE PLUS credits can only be used for HOC Pilates classes. They cannot be used for private training listed under Appointments and/or HEALING HOUSE. If we add a class that is not currently listed on our HOC Pilates class schedule, we’ll announce in Announcements on our app if CORE CREDITS auto-pay memberships and CORE PLUS credits can be used for that class. 

      CORE CREDITS auto-pay memberships have no cash value or any other value outside of HOC and are not redeemable for cash. CORE CREDITS auto-pay memberships and CORE PLUS credits do not operate or serve as stored value in any way. You may not transfer, trade, gift and/or otherwise exchange CORE CREDITS auto-pay memberships and CORE PLUS credits. We have gift cards you can purchase, but CORE CREDITS auto-pay memberships and CORE PLUS credits cannot be transferred, traded, gifted, or otherwise exchanged. HOC gift cards and CORE CREDITS auto-pay memberships and CORE PLUS credits are not the same thing. Unlike CORE CREDITS auto-pay memberships and CORE PLUS credits, HOC gift cards never expire. 

      CORE CREDITS and CORE PLUS are credits you can buy to book HOC Pilates classes. Please note the number of credits needed to book an HOC Pilates class can vary. You’ll need to have enough credits in your account to book an HOC Pilates class. We have plenty of options for you to book a class!

      CORE CREDITS are auto-pay memberships which you can buy 45 credits, 75 credits or 95 credits. Any unused credits will roll over to the next month only. If you’ve used up your credits before your cycle date, you can buy CORE PLUS credits.

      CORE PLUS are additional credits or credits outside of an auto-pay membership which you can buy to book an HOC Pilates class. You can buy 10 credits, 25 credits, 50 credits or 75 credits. Any unused CORE PLUS credits expire after two months.

      You’ll typically use between 8 credits to 10 credits per HOC Pilates class though it ranges from 8 credits to 13 credits per HOC Pilates class.

      Please note CORE CREDITS and CORE PLUS can only be used for HOC Pilates classes. They cannot be used for private training listed under Appointments and/or HEALING HOUSE. If we add a class that is not currently listed on our HOC Pilates class schedule, we’ll announce in Announcements on our app if CORE CREDITS and CORE PLUS can be used for that class.

      You’re always welcome to buy any plans (outside of CORE CREDITS and CORE PLUS). All credits and plans are listed on our BUY page in our app and PRICING page on our website. 

      If you need more information or have any questions, please email Paula at paula@houseofcore.com.